Latest News & Trends

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Summary of 2016 Budget proposals For the Tourism Sector

I propose to provide training to youth keen to join the hospitality industry in collaboration with the private sector. For a 3-month standard training course, 50 percent of the course fee subject to a maximum of 15,000/- will be borne by the Government, and it is targeted to train a minimum of 3,000 youth every quarter. I propose to allocate …

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Loews Regency New York offers holiday chocolate experiences

Loews Regency New York Hotel has announced a partnership with New York City’s premier chocolate brand, La Maison du Chocolat, to celebrate the holiday season. Starting Dec. 1, Loews Regency will offer a variety of sweet surprises, including a Hot Chocolate Happy Hour in the hotel’s lobby lounge, a new Stay and Savor overnight package and a limited time only …

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Hotels in Sri Lanka: Dutch Bay Resorts
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Tourism Promotions Bureau chief’s post to be advertised

The Sri Lanka Tourism Promotional Bureau (SLTPB) will place newspaper ads to fill the organisation’s top post, the tourism minister said.Tourism Minister John Amaratunga told the Business Times that currently the post of chairman was vacant since they have to “select the correct man” as it is a “crucial post.” He noted that they would be advertising for a competent …

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Sri Lanka to pursue an open sky policy with restriction free traffic to attract international airlines

Nov 20, Colombo: The Sri Lankan Government will pursue an open sky policy with restriction free traffic in a move to attract international airlines to the country's two international airports and make Sri Lanka a preferred destination. Finance Minister Ravi Karunanayake presenting budget proposals for 2016 to parliament pointed out that there is considerable travel between Africa and East Asia …

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Appointments

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New Chairman at Laksala

Prof. S.M. Mohamed Ismail M.Sc (Donetsk), Ph.D (Kiev) Commonwealth Fellow (Bradford, UK) (Honorary Professorship, SAU, China) assumed duties as the new Chairman of Sri Lanka Handicrafts Board – LAKSALA on 5 November. He was the former Vice Chancellor of South Eastern University of Sri Lanka (SEUSL). This article originally appeared on DailyFT

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Kuoni Group picks India’s Zubin as new CEO

Kuoni Group, a leading global travel and destination management services company, has appointed Zubin Karkaria as its new CEO. Founder of VFS Global, a subsidiary company of Kuoni Group, Karkaria is the first Indian to be appointed as the head of the 109-year old travel services company and will concurrently continue in his function as the CEO of VFS Global. …

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Citrus Waskaduwa welcomes Palaka Perera as new General Manager

Citrus Leisure PLC announced the appointment of Palaka Perera as the new General Manager of Citrus Waskaduwa. Perera has a wealth of experience in the field of hospitality with his career beginning in 1980 as a trainee banquet waiter. Since then he has paved his way in the field of hospitality, holding managerial positions of renowned hotels in Sri Lanka …

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Columns

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A world-class customer experience

BOB FERGUSON, Vice President, Global Customer Experience at Wyndham Exchange & Rentals, shares his insights and strategy on influencing your customers. Bob spoke on World Class Experiences at the RCI annual Oscas event in South Africa. There is much talk across all industries about the importance that customer experience plays in the success of businesses today. This is true for …

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customer feedback

Dealing with Negative Customer Feedback, Online and Offline

Negative customer feedback, online or off, can make or break your brand. This is especially true for service brands that operate in the hospitality sector. The harsh reality is that travellers depend a lot on word of mouth and customer reviews when deciding on their accommodation and dining options during their travels. The advent of social media and review websites …

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The challenges we face with sustainable tourism

Sustainable tourism (sometimes referred to as green, low-impact, or eco-tourism) used to be a niche-targeting or CSR activity for businesses in the hospitality industry. With the growing societal demand for eco-friendly practices irrespective of the industry in question, it has become a necessity for hospitality service providers to adopt sustainable practices. Hoteliers are compelled to adjust their services in accordance …

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